Privacy Policy for United One Vanlines

Effective Date: [12/13/2023]

At United One Vanlines, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and retention of your data when you interact with our moving services within the continental United States, including but not limited to communication methods such as text messages, calls, AI calls, AI SMS, IVRS (Interactive Voice Response Systems), and voicemail drops. Please read this policy carefully to understand how we collect, process, and protect your information.

1. Information We Collect

We may collect various types of information from you during your interactions with United One Vanlines. The information we collect includes, but is not limited to:

  • Personal Information: This may include your name, address, email address, phone number, and other identifying information necessary to provide our moving services.
  • Payment Information: When you make payments for our services, we collect payment details such as credit card numbers, billing addresses, and payment history.
  • Communications Data: Information related to your interactions with our customer support, including call recordings, chat transcripts, and correspondence.
  • Geolocation Data: We may collect location data through your mobile device or browser, which helps us provide better services and optimize routes for your move.
  • Device Information: Information about the devices you use to access our services, including device type, operating system, and unique device identifiers.
  • Website and App Usage: Information about your interactions with our website or mobile application, including pages visited, clickstream data, and referral sources.
  • Social Media Information: If you choose to connect with us through social media, we may collect information from your social media profiles.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing Services: To facilitate and fulfill your moving requests and related services.
  • Customer Support: To respond to your inquiries, address concerns, and provide assistance.
  • Improving Services: To enhance the quality and functionality of our services, we may analyze data to identify trends, optimize routes, and improve our website and app.
  • Marketing and Communications: With your consent, we may send you promotional materials, updates, and relevant information about our services.
  • Legal Compliance: To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

  • Service Providers: We may engage third-party service providers to assist us in providing services, and they may have access to your information for that purpose.
  • Legal Requirements: We may disclose information if required to comply with a legal obligation or to protect our rights and the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for a period of three (3) years unless a longer retention period is required by law or necessary for legitimate business purposes.

5. Security Measures

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us at:

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Thank you for choosing United One Vanlines. We value your privacy and are committed to providing you with safe and secure moving services.